To follow up on previous talks on healthcare and human information processing, please join Naomi Glasscock and Teri Brooks for an interactive presentation entitled “Healthcare Part 2: A Human Factors Approach to Patient Queuing in a Children’s Clinic.” Human Factors is a science that enables us to better understand how people interact with products, places, processes, and other people. There is great need for applying human factors to healthcare environments. This will enable us to improve safety, performance, and satisfaction for users of the system – i.e., patients, providers, and supporting staff. This presentation will describe actual observations obtained during an effort to observe patient flow through a hospital-based children’s clinic. Problems were identified, but limitations and constraints could have possibly deterred any interventions taking place. However, applying human factors to one step in the process rendered positive results and a solution that was embraced by the staff and made its own.
Naomi Glasscock, Ph.D. started her career as an Aerospace Engineer working on military helicopters, including the V-22 Osprey tiltrotor. During that time, she realized an emerging interest in better understanding the human in the system. She received her Ph.D. in Industrial Engineering with primary focus in human factors, ergonomics, and biomechanics. She now works as a Human Factors Research and Design Consultant. She has user research and design experience in a variety of areas including telecommunication, healthcare, electronic health information, consumer products, and specialized application software. She also teaches as an adjunct faculty at North Carolina State University. Naomi has a particularly great interest in process evaluation and coming up with human factors solutions that improve safety, performance, and user experience.
Teri Brooks has been working in user experience for 15 years, providing user research, concept testing, usability testing and work flow analysis. Teri has worked with Sony Ericsson, HP, Chicago Mercantile Exchange, Microsoft, UNC Healthcare, St. John Health Systems, Henry Ford Hospital among others in the Mobile, Healthcare, Consumer Electronics and Financial Industries.
Please note: a $5 fee for registrants will cover food and beverages.
Directions
The best parking for the event will be in the Bide/Admin Visitor Parking garage: the third right after the guard house on Moore Drive. If that is full, use the employee parking garage for the Bide/Admin Buildings (that is the fourth right after the guard house from Moore Drive on to North Loop Road. Follow North Loop Road around and park in any of the garage levels on the right. Walk out of the garages and head to the Bide Building main entrance).